“What happens if the mold is wrong?” is the question every buyer actually wants answered before paying a deposit. Here is our warranty and after-sales policy, with the one boundary that matters most — free vs. paid rework — written in plain terms.
Warranty by Mold Life (Guaranteed Shots)
| Steel Type | Grades | Guaranteed Life |
|---|---|---|
| Pre-hardened | P20 / 738H / 1.2311 | 300,000 shots |
| Hardened / stainless | H13 / SKD61 / S136 / 1.2344 / 1.2083 (48–52 HRC+) | 500,000 – 1,000,000 shots |
Under normal maintenance and standard molding process conditions, every mold carries a 12-month warranty.
Free Rework — and the Line Where It Ends
This is the most important paragraph on this page:
- Free: any defect caused by our machining error, or any dimension that fails to meet the signed-off 3D/2D approval drawing tolerance, is reworked free of charge until it passes — closed out within the T1/T2 trial loop.
- Charged: changes initiated by your side — ECN/ECO design changes, wall-thickness adjustments, snap-position moves — are billed at actual CNC/EDM machining hours plus any added steel cost.
Put another way: we own our mistakes completely. Design changes are a new scope, priced transparently, never hidden.
What Ships With Every Mold (Delivery Checklist)
- Steel mill certificate — original material certificate, with EN 10204 3.1 available on request
- Dry-cycle test — full mechanical action test of guide pins, bushings and slides before the mold leaves our floor
- Final 2D/3D assembly drawings, water-circuit diagram, hot-runner wiring diagram
- Spare parts list for wear items
- Rust-prevention oil + vacuum film + export-grade plywood crate (fumigation-free, high-strength)
A Warranty You Can Actually Use
Most warranty pages are fine print. Ours has two numbers you can hold us to: the guaranteed shot count, and the free-vs-paid line. A supplier who will not write that line is a supplier who plans to charge you for their own mistakes.
Get a 12-Hour Quote With the Warranty in Writing
At D-TOP MOLD every quotation includes our warranty and after-sales terms. Send your 3D files and we will quote within 12 hours — with the guarantee spelled out, not implied.
